IMSCAD provide all levels of support for VDI environments.
Our uniquely skilled, manned, Support Desk, provides support for customers around the globe 24/7 365 days a year.
All applications, especially graphical applications running in virtual environments often benefit from optimisation and customisation when initially set up. Beyond this, ongoing support is essential in maintaining consistent performance levels as user numbers vary, workflows change and project demands develop. Organisations must also consider the implications of the annual round of version updates and intermediate patches and fixes published by all software vendors.
We provide 24/7 support 365 days a year for thousands of global users running hundreds of applications, add-ons and plugins. Our support services can cover the full range of an organisation’s applications, regardless of developer, publisher or vendor.
DownloadSample Support SLA (.PDF)